Frequently Asked Questions

Please download our general conditions of sales document by clicking here.

No, there are no minimum orders with Deane Apparel.

No, but if you register for an account with us, you will be able to:

• Keep track of current orders
• View your order history
• Enjoy faster checkout

We do offer an in-house embroidery service for company branding. Please contact our customer service team at deaneaus@deaneapparel.com.au.

Your credit card is charged immediately and you will receive an order confirmation email.

Orders are processed and dispatched within 1-2 business days.

If you are ordering from Australia your order will be delivered 5-7 business days after dispatch.

If you have any questions regarding your order please contact our customer service team.

Yes, you can cancel or make a change to your order before it’s dispatched within 1-2 days.

If you are in Australia, please email deaneaus@deaneapparel.com.au or call +61 2 9208 3800.

No, we do not ship to PO Box addresses.

All orders require a signature upon delivery, so please ensure that someone is available to receive your order.

We do not offer same day delivery for online purchases.

We do ship our uniforms globally but currently our online store only ships to Australia and New Zealand. If you wish to place an order to be shipped elsewhere, please contact our Customer Services Team on +61 2 9208 3800 or email deaneaus@deaneapparel.com.au.

Yes, of course - please email us at deaneaus@deaneapparel.com.au with the information below and we'll email you a tax invoice for payment:

• Product(s) you would like to purchase
• The quantities you would like of each product
• Your delivery address and billing address
• Your contact phone number for delivery

Please contact our Customer Services Team on +61 2 9803 3800 or email deaneaus@deaneapparel.com.au.

If you are not fully satisfied with your purchase it can be returned to us for a full refund or exchange for another item or items of equal purchase value or lesser value.

To qualify for a refund or exchange the item must be returned with a Return Authorisation number (RA#), in original condition (i.e. unused, undamaged with tags and/or labels attached), in the original packaging (i.e. intact and not damaged or opened) within 30 days from despatch.

Deane Apparel will not refund original shipping charges unless the error occurred through an action by Deane Apparel.

Please be aware that all garments that are ‘specially made’ or customised (with monograms and/or any other branding) are non-returnable. Any garments that were purchased on run-out or clearance are also non-returnable. This does not apply if Deane Apparel has made an error in supply. Customers that have pre-approved customised garments for return will have a separate list of specific garments.

All refunds are issued at the discretion of Deane Apparel. Deane Apparel reserves the right to refuse a refund if it does not comply with these conditions.

Please contact our Customer Services Team on (02) 9208 3800 or deaneaus@deaneapparel.com.au to request a Return Authorisation number.

To ensure that the item arrives in original condition, it is important that the packaging used is robust enough to protect the item. Please include the Return Authorisation number.

We recommend that you obtain proof of postage and retain this to enable you to track your return.

Yes, if you are not fully satisfied with your purchase it can be returned to us for a full refund or exchange for another item or items of equal purchase value or lesser value.

To qualify for a refund or exchange the item must be returned with a Return Authorisation number (RA#), in original condition (i.e. unused, undamaged with tags and/or labels attached), in the original packaging (i.e. intact and not damaged or opened) within 30 days from dispatch.

Deane Apparel will not refund original shipping charges unless the error occurred through an action by Deane Apparel.

Please be aware that all garments that are ‘specially made’ or customised (with monograms and/or any other branding) are non-returnable. Any garments that were purchased on run-out or clearance are also non-returnable. This does not apply if Deane Apparel has made an error in supply. Customers that have pre-approved customised garments for return will have a separate list of specific garments.

All refunds are issued at the discretion of Deane Apparel. Deane Apparel reserves the right to refuse a refund if it does not comply with these conditions.

Deane Apparel will not refund original shipping charges unless the error occurred through an action by Deane Apparel.